Remote Sales Manager ( "Gerente de Ventas a Distancia ")
Job DetailsJob LocationLa Quinta Springdale - Springdale, UTRemote TypeFully RemotePosition TypeFull TimeTravel PercentageUp to 25%Job CategorySalesDescriptionPOSITION PURPOSEAs a Remote Sales Manager, you will be responsible for developing new accounts, maintaining existing accounts, implementing sales and marketing strategies to maximize profits of the hotel while maintaining customer satisfaction, and meeting and exceeding forecasted and budgeted revenue goals.
ESSENTIAL RESPONSIBILITIESBe proficient in using the sales system (i.
e.
STSCloud, CI/TY, Delphi.
fdc.
, Envision, etc.
) to manage group and transient accounts, bookings, communication, reservations, billing, and status tracking.
Develop new business from deployed market segments to achieve budgeted sales goals.
Maximize business potential with each account using market intelligence and be a positive liaison with account.
Negotiate group, wholesale, corporate preferred, and leisure transient contracts that meet or exceed hotel revenue goals.
Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
Actively pursue new clients through creative/innovative sales techniques, aggressive prospecting, and hosting relationship-building appointments.
Prospect and qualify all lead sources to generate new opportunities.
Identify opportunities to upsell customers through food & beverage offerings, room upgrades, AV and lighting upgrades, and spa faculties, if applicable.
Drive strategies to develop long-term business relationships and repeat business.
Enthusiastically and proactively sell the Hotel concept to prospects in a way that best illustrates the identity of the brand as innovative and new.
Consistently identify new business and aggressively pursue new accounts by making prospecting calls, outside sales calls, and attending trade shows.
Develop long-term business relationships and consistently book repeat business on behalf of the Hotel.
Attend trade shows, make on-site field presentations, and outside sales calls to prospective clients, as needed.
Guide property team to conduct unique site inspections that create a WOW experience for the customer and attend site inspections, as needed.
Create customized Menus and proposals, etc.
, as neededRespond to all customer inquiries within the same business day, or sooner.
Maintain accurate information on all accounts and bookings, specifically program details, client correspondence, traces, and to-do lists.
Produce and distribute accurate group resumes within a timeframe set by the hotel.
Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
Provide hotel support to include following up on outstanding responses, calling, and emailing clients with responses and answering requests.
Report generation, as needed.
Partner with Operations in providing a customer experience that exceeds the customer's expectations.
Maintain liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture.
Drive product quality and a unique guest experience at every opportunity.
Take pride in the overall look and feel of the hotel never walking past something out of place.
Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
Schedule meetings and business group activities at the hotel.
Be familiar with all company policies and benefits.
All other duties assigned.
SKILLS AND ABILITIESOriginate and carry out sales and catering campaigns.
Create new ways of presenting information that will attract people's attention.
Frequently change from one activity to another, for example, writing a proposal, answering a lead, and responding to an incoming phone callUnderstand how different kinds of people react to words, pictures, and color.
Work with all kinds of people Plan and organize the work of others.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires excellent communication skills, both verbal and written with guests, department managers and talent.
Must possess basic computer skills.
Thorough knowledge of computer processing systems.
PHYSICAL DEMANDSEnvironmental conditions are inside; a job is considered inside if staff spends approximately 75 percent or more of the time inside.
Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to eight (8) hours per day.
Walking and standing are required the rest of the working day.
Length of time of these tasks may vary from day to day and task to task.
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs.
occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:
Assist with any guest inquiry.
Enforce hotel safety standards.
Any other duties as assigned by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Considerable knowledge of complex mathematical calculations and computer accounting programs.
Budgetary analysis capabilities required.
Extensive knowledge of the hotel, its services, and facilities.
Must have excellent leadership capability and customer relations skills.
Most tasks are performed in a team environment with the staff member acting as a team leader.
There is minimal direct supervision.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable):
Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
NON-EXEMPT POSITIONThis is a non-exempt OEM (Overtime Eligible Manager) position and is covered by the overtime provisions under the Department of Labors FLSA classifications.
The standard OEM work week is based on an average of 45 hours, but business levels may dictate that you work under or over the standard 45 hours per week.
EDUCATIONHigh school or equivalent education required.
Bachelor's Degree and/or equivalent level of education preferred.
EXPERIENCEA minimum of 3 years of Sales and/or Catering experience in the hospitality industry with Wyndham and/or Marriott brands preferred.
LICENSES OR CERTIFICATIONSAbility to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles.
GROOMINGAll Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality Group standards.
Refer to the property-specific required grooming and uniform standards policy.
ATTENDANCERegular attendance in conformance with the standards, which may be established by Azul Hospitality Group, from time to time, is essential to the successful performance of this position.
Staff with irregular attendance/tardiness will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all staff are required to fully comply with Azul Hospitality Group rules and regulations for the safe and effective operation of the hotel's facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Recommended Skills Ada Compliance Billing Business Requirements Calculations Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
ESSENTIAL RESPONSIBILITIESBe proficient in using the sales system (i.
e.
STSCloud, CI/TY, Delphi.
fdc.
, Envision, etc.
) to manage group and transient accounts, bookings, communication, reservations, billing, and status tracking.
Develop new business from deployed market segments to achieve budgeted sales goals.
Maximize business potential with each account using market intelligence and be a positive liaison with account.
Negotiate group, wholesale, corporate preferred, and leisure transient contracts that meet or exceed hotel revenue goals.
Negotiate contracts, ensuring that all pertinent aspects of solicitation and closing are complete and documented.
Actively pursue new clients through creative/innovative sales techniques, aggressive prospecting, and hosting relationship-building appointments.
Prospect and qualify all lead sources to generate new opportunities.
Identify opportunities to upsell customers through food & beverage offerings, room upgrades, AV and lighting upgrades, and spa faculties, if applicable.
Drive strategies to develop long-term business relationships and repeat business.
Enthusiastically and proactively sell the Hotel concept to prospects in a way that best illustrates the identity of the brand as innovative and new.
Consistently identify new business and aggressively pursue new accounts by making prospecting calls, outside sales calls, and attending trade shows.
Develop long-term business relationships and consistently book repeat business on behalf of the Hotel.
Attend trade shows, make on-site field presentations, and outside sales calls to prospective clients, as needed.
Guide property team to conduct unique site inspections that create a WOW experience for the customer and attend site inspections, as needed.
Create customized Menus and proposals, etc.
, as neededRespond to all customer inquiries within the same business day, or sooner.
Maintain accurate information on all accounts and bookings, specifically program details, client correspondence, traces, and to-do lists.
Produce and distribute accurate group resumes within a timeframe set by the hotel.
Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
Provide hotel support to include following up on outstanding responses, calling, and emailing clients with responses and answering requests.
Report generation, as needed.
Partner with Operations in providing a customer experience that exceeds the customer's expectations.
Maintain liaison with other hotel departments to facilitate services agreed upon by the sales office and prospective clients.
Be an active part of the property team supporting and developing the desired Azul Hospitality Group culture.
Drive product quality and a unique guest experience at every opportunity.
Take pride in the overall look and feel of the hotel never walking past something out of place.
Maintain a refreshing attitude focused on positive friendly interactions with guests and staff.
Develop and maintain strong interdepartmental relationships and open communication lines to assure efficient transfer of information.
Schedule meetings and business group activities at the hotel.
Be familiar with all company policies and benefits.
All other duties assigned.
SKILLS AND ABILITIESOriginate and carry out sales and catering campaigns.
Create new ways of presenting information that will attract people's attention.
Frequently change from one activity to another, for example, writing a proposal, answering a lead, and responding to an incoming phone callUnderstand how different kinds of people react to words, pictures, and color.
Work with all kinds of people Plan and organize the work of others.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires excellent communication skills, both verbal and written with guests, department managers and talent.
Must possess basic computer skills.
Thorough knowledge of computer processing systems.
PHYSICAL DEMANDSEnvironmental conditions are inside; a job is considered inside if staff spends approximately 75 percent or more of the time inside.
Temperature is moderate and controlled by hotel environmental systems.
Must be able to sit at a desk for up to eight (8) hours per day.
Walking and standing are required the rest of the working day.
Length of time of these tasks may vary from day to day and task to task.
Must be able to exert a well-paced ability to maneuver between functions occurring simultaneously.
Must be able to exert well-paced ability in limited space and to reach other departments of the hotel on a timely basis.
Must be able to lift up to 15 lbs.
occasionally.
Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity.
Hearing, smelling, tasting, and visual ability to observe and distinguish product quality and detect signs of emergency situations.
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and subordinates.
Vision occurs continuously with the most common visual functions being those of near and color vision and depth perception.
Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks occasionally.
Ability to work primarily with fingers to pick, pinch, type and carry out substantial movements (motions) of the wrists and hands as well.
Must have finger dexterity to be able to operate office equipment such as computers, printers, 10-key adding machine, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly, and other office equipment as needed.
SUPPORTIVE FUNCTIONSIn addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel:
Assist with any guest inquiry.
Enforce hotel safety standards.
Any other duties as assigned by the General Manager.
SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIESThe individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
Must be able to speak, read, write, and understand the primary language used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Considerable knowledge of complex mathematical calculations and computer accounting programs.
Budgetary analysis capabilities required.
Extensive knowledge of the hotel, its services, and facilities.
Must have excellent leadership capability and customer relations skills.
Most tasks are performed in a team environment with the staff member acting as a team leader.
There is minimal direct supervision.
Must be detail oriented with outstanding organizational and communication skills.
Must possess basic computational ability.
Must possess basic computer skills.
Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable):
Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.
NON-EXEMPT POSITIONThis is a non-exempt OEM (Overtime Eligible Manager) position and is covered by the overtime provisions under the Department of Labors FLSA classifications.
The standard OEM work week is based on an average of 45 hours, but business levels may dictate that you work under or over the standard 45 hours per week.
EDUCATIONHigh school or equivalent education required.
Bachelor's Degree and/or equivalent level of education preferred.
EXPERIENCEA minimum of 3 years of Sales and/or Catering experience in the hospitality industry with Wyndham and/or Marriott brands preferred.
LICENSES OR CERTIFICATIONSAbility to provide and maintain a valid driver's license as the position may require the operation of motorized and electric vehicles.
GROOMINGAll Staff Members must maintain a neat, clean, and well-groomed appearance per Azul Hospitality Group standards.
Refer to the property-specific required grooming and uniform standards policy.
ATTENDANCERegular attendance in conformance with the standards, which may be established by Azul Hospitality Group, from time to time, is essential to the successful performance of this position.
Staff with irregular attendance/tardiness will be subject to disciplinary action, up to and including termination of employment.
Upon employment, all staff are required to fully comply with Azul Hospitality Group rules and regulations for the safe and effective operation of the hotel's facilities.
Staff members who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Due to the cyclical nature of the hospitality industry, staff members may be required to work varying schedules to reflect the business needs of the hotel.
In addition, attendance at all scheduled training sessions and meetings is required.
This job description is not an exclusive or exhaustive list of all job functions that a staff member in this position may be asked to perform from time to time.
Recommended Skills Ada Compliance Billing Business Requirements Calculations Customer Experience Customer Relationship Management Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
