Visitor Use Assistant

Company Name:
Department Of The Interior
United States Citizens Term NTE 13 months Full Time Experience your America and build a fulfilling career by joining the National Park Service. Become a part of our mission to unite our past, our cultures and our special places, to establish important connections to the present and build a rich and lasting legacy for future generations. For more information about the National Park Service, click .
WHO MAY BE CONSIDERED : Open to all qualified U.S. citizens. You do not have to be a current or former government employee to be considered for this position.
This is a Term position. Initial appointment is 13 months with possible extensions up to 4 years. This position is also seasonal in nature and does not provide employment on a year-round basis. You may work a minimum of 26 weeks (13 pay periods) but generally not more than 48 weeks (24 pay periods) a year. Actual work schedule and period of non-pay is contingent upon operational needs and/or weather conditions.
(1) position at Zion National Park with the possibility of (2) may be hired. Housing is not available.
AREA INFORMATION: Zion National Park is located in southwestern Utah. The climate is generally HOT with daytime temperatures averaging 100 in the summer and 55 in the winter. Nighttime lows range from 85 in the summer to 30 in the winter. Minimal shopping is available in Springdale, Utah located (2) miles from Park Headquarters. Full range of shopping, medical, dental, religious and recreational facilities are available in Hurricane (25 miles), St. George, (45 miles) and in Cedar City, Utah (63 miles). Elementary school (grades K-6) is available in Springdale with bus service provided. Junior high and high school is available in Hurricane with bus service provided. Dixie College is located in St. George and Southern Utah University is located in Cedar City.
U.S. Citizenship Required Appointment subject to background investigation and favorable adjudication. A valid state drivers licence is required. Your resume must show that you have used a cash register to handle money. Ability to work outdoors in extreme heat & sustain auto fumes in fee booth.
The employee serves as a front-line representative of the park providing quality customer service by greeting visitors, collecting and accounting for fees, and disseminating information. The employee will staff multiple high volume fee collection entrance stations and control traffic for oversize vehicles at the Zion-Mt. Carmel Tunnel. The employee work schedule will rotate between three entrance stations, and the tunnel with opportunities to assist in the remit office and campgrounds. Additional duties may include other visitor management related services such as traffic and parking control, campground and trail patrols.
The Fee Management Branch at Zion consists of a Fee Program Manager, Assistant Fee Manager, three field supervisors and 30 + tempory and career seasonal Visitor Use Assistants for the Canyon District. Zion has a yearly visitation of 3 million and collects approx. $10,000,000 annually in fees.
Responsibilities include collecting recreation fees in an appropriate, accountable, accurate and equitable manner following established guidelines for handling government funds. This position serves as a source of resource and technical knowledge for less-than-full-time employees and assures that the day to day logistical needs of the operation are met and maintained. Other duties may include visitor management related services such as traffic control, performing radio notification of emergency situations and handling emergencies until arrival of proper authorities. Professionalism, courtesy and quality customer service is always the priority.
Communication and teamwork with coworkers and supervisors are essential components in Fee Management operations. All positions require that the employee work with individuals of varying ages, abilities, personalities, and needs. Incumbent must have good listening skills, enjoy meeting and helping people, have good attention to detail, must be reliable and a team player plus enjoy learning and sharing knowledge of park resources.
PHYSICAL DEMANDS: Duties at park entrance stations are in a stressful environment and standing is required for long periods of time. Twisting, reaching, repetitive physical movements, bending, and lifting are daily components of the job. Work is performed in a physically small environment that requires working closely with coworkers. On the job safety is always the priority, and participation in workplace safety training and safe work practices is required. Mental stress and physical fatigue occur due to the high volume of personal contacts, some of which are negative in nature, and the responsibility of handling large amounts of money.
WORK ENVIRONMENT: Employee will be exposed to extreme temperatures (105-110 degrees during summer months, below freezing in winter), direct sunlight, wind, rain, snow, and carbon monoxide. Work is performed outdoors, in roadways, in small outdoor structures with open windows, at a visitor center contact areas, and in an office environment. Some work is performed alone in isolated locations.
All qualifications must be met by the closing date of this announcement, Monday, December 29, 2014 . Qualifying experience may be obtained in the private or public sectors.
QUALIFICATIONS : To be eligible for this position, you must possess the qualifying specialized experience and/or education as well as selective factors as described in the occupational/assessment questionnaire and as outlined below.
Specialized Experience: (1) year of specialized experience equivalent to the GS-04 level in the federal service. Specialized experience demonstrates the knowledge, skills, and abilities to perform successfully the duties of a Visitor Use Assistant. Example: You must show that you have provided information or assistance to the public in a business or recreation setting; instructing groups of people or individuals, compiling and analyzing information to report. Your experience also must have included handling, tracking, or depositing monies; using software programs to maintain fee and stock data; resolving issues that arise in the remittance process and assisting staff with fee issues; and using tools or equipment (must see within your resume that you have used cash registers, calculators, etc.) to make sales transactions.
OR
Education: 4 years of education above high school (120 semester hours or 180 quarter hours) leading to a bachelor's degree from an accredited college or university. (You MUST submit a copy of your transcripts indicating degree earned and credit hours in order to qualify based on education).
OR
Combination of education and specialized experience. Example, 6 months of the specialized experience (50% of the experience requirement), and 3 years of college study from an accredited institution (75% of the qualifying education) equals greater than 100% of the total requirement. (You MUST submit a copy of your transcripts indicating number of credit hours in order to qualify based on the combination option).
NOTE: If you only have general experience such as progressively responsible clerical or office work, you may not meet the basic qualifications for this Visitor Use Assistant.
EDUCATION To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Applicants can verify accreditation HERE .
Transcripts do not need to be official but if you are selected for this position and you used your education to qualify then you will need to provide official transcripts before you enter on duty.
You can receive credit for education received outside the United States if you provide evidence that it is comparable to an accredited education institution in the United States when you apply. For further information click HERE.
Requirements
1. You may be required to serve a trial period of 1 year.
2. National Park Service (NPS) uniformed position. Employee will be required to wear a uniform and comply with NPS uniform standards. A uniform allowance will be provided to defray the cost of the uniform.
3. Applicants must possess a valid state driver's license. This position requires that you operate a government (or private) motor vehicle as part of your official duties. A valid State driver's license is required. As a condition of employment, you will be required to submit a completed GSA Form 3607, Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that discloses all valid driver's licenses, whether current or past, possessed by you. If you are tentatively selected for employment in this position, you will be required to complete GSA Form 3607 and submit the above State issued documents. Your employment, after your tentative selection, will be contingent upon receipt of these documents in a timely manner and that those documents establish, to the satisfaction of the selecting official, that you possess a valid driver's license.
We will review your application package, including the online assessment questionnaire, to ensure you meet the job requirements and assess your ability to perform this job. Your ratings are subject to change if discrepancies exist between your responses and your supporting documents. All applicants will be rated on the following Skills or Competencies:
1. Money Handling -Ability to collect and account for monies. (Selective Factor)
2. Must have a valid state driver's license and drive. (Selective Factor)
3. Arithmetic - Performs computations such as addition, subtraction, multiplication, and division correctly using whole numbers, fractions, decimals, and percentages.
4. Ability to effectively use interpersonal skills.
5. Ability to effectively communicate orally.
6. Ability to use technology effectively.
7. Perform campground operations
8. Conduct traffic control in a remote setting.
If you meet the qualification requirements based on your online application and are found to be among the top candidates, you will be referred to the selecting official for further review.
You must include months, years and hours per week worked to receive credit for your work experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as "varies".
Category rating procedures will be used to rate and rank candidates. Candidates will be ranked into 3 categories:
Category Group I (Best Qualified) - applicants who possess experience and/or education that well exceeds the minimum qualifications of the position, including all selective factors and all quality ranking factors. Applicants considered best qualified must be highly proficient in all requirements of the job and be able to perform effectively in the position.
Category Group II (Well Qualified) - applicants possessing experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the requirements of the job. Category Group III (Qualified) - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all of the requirements of the job.
Order of Consideration : Candidates who meet the minimum qualifications required by the position will be considered in the following order: (1) best qualified applicants entitled to 10-point veterans' preference who have a compensable service-connected disability of 10 percent or more (except in the case of scientific or professional positions at the GS-9 level or above or if they fail to meet positive education requirements, training, selective placement factor, etc.), best qualified applicants entitled to 10-point or 5-point veterans' preference, and then all other best qualified applicants, (2) well qualified applicants entitled to 10-point or 5-point veterans' preference and then all other well qualified applicants, (3) qualified applicants entitled to 10-point or 5-point veterans' preference and then all other qualified applicants.
To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below.
The complete application package must be submitted by 11:59 PM (EST) on Monday, December 29, 2014 to receive consideration. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.
Click the Submit My Answers button to submit your application package.
It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
To verify your application is complete, log into your USAJOBS account, , select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.
To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
Faxing Applications or Supporting Documents :
You are encouraged to apply online. Applying online will allow you to review and track the status of your application.
NOTE: If you applied online and your application is complete, do not fax the paper application (1203FX) as this will overwrite your prior online responses and may result in you being found ineligible.
If you completed the occupational questionnaire online and are unable to upload supporting document(s):
1. To fax your documents, you must use the following cover page and provide the required information. The Vacancy ID is 1284770.
2. Fax your documents to .
If you cannot complete the Application Package online, you may fax all of your materials. The complete application package must be submitted by 11:59 PM (EST) on Monday, December 29, 2014 to receive consideration. Keep a copy of your fax confirmation in the event verification is needed.
To complete the occupational questionnaire and submit via fax:
1. Click the following link to view and print the occupational questionnaire View Occupational Questionnaire.
2. Print the 1203FX form, follow the instructions and provide your responses to the occupational questionnaire items .
3. Fax the completed 1203FX form along with any supporting documents to . Your 1203FX will serve as a cover page for your fax transmission.
Resume -- We encourage you to use the USAJobs online resume builder to ensure that all required information is in your resume. If you choose to use your own resume make sure it lists all of the required information needed ( including hours per week worked and month and year of employment )
Transcripts -- if qualifications are based on education
Qualifications -- example, typically used for licenses or other documents that attest to the qualifications of the applicant.
Veterans Preference Documentation -- Legible copy of DD-214 that shows honorable discharge, VA letter dated 1991 or later, SF-15 plus proof required by that form, if applicable. You must submit the required documentation to verify/confirm your claim, or you will NOT be given veteran's preference. Additional veteran's information is found at
Response to Assessment QuestionnaireMiscellaneous -- any supporting document that does not already have its own type listed.
CTAP/ICTAP -- If you are an eligible Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates. To be well-qualified and exercise selection priority, displaced Federal employees must be rated at 90 or above on the rating criteria. CTAP/ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. For additional information go to
_
NOTE_ : If you receive an email stating that there was a technical problem uploading your documents, you should fax the applicable documentation to OPM at . Be sure to use the fax cover sheet that was linked in the vacancy announcement; include the VIN (six digit code) so that the fax is processed properly and promptly.
DO NOT SEND PHOTOGRAPHS. Any resumes with these attachments cannot be forwarded to the hiring official.
Once the online questionnaire is received you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required you will be contacted.
The Federal government offers a number of exceptional benefits to its employees. Such as:
Flexible Spending Accounts
Health Insurance
Leave
Life Insurance
Long Term Care Insurance
Retirement Program
1. If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency.
2. Number of Vacancies: This announcement may be used to fill additional similar vacancies if necessary.
3. NOTE: Applicants must submit their application packages electronically or by fax. Applications/resumes and supporting documentation sent by mail (including email) WILL NOT BE ACCEPTED.

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