Food & Beverage Server - Tips

Overview
Food & Beverage Server in fast-paced restaurant at Zion Lodge.
Responsibilities
Perform all duties toward the goal of providing excellent guest service in an efficient manner.
Follow all policy, procedures and service standards.
Respond immediately and professionally to guest service issues and report the situation to the manager on duty.
Accurately record and enter all food and beverage items in to the POS system; pick up, garnish, and serve food and beverages promptly to guests; collect and process forms of payment; ensuring guest satisfaction throughout.
Knowledge of all menus: Specials, features, food, and beverages.
Knowledge of general guest information.
Maximize sales by using menu knowledge and suggestive selling techniques.
Offer and serve alcoholic beverages while adhering to established Xanterra alcohol policies.
Conduct themselves in a professional manner with the awareness that most actions and communications are within guest view. Ensure a congenial atmosphere for all.
Maintain cleanliness of Dining Room and service areas.
Complete assigned duties within each shift.
Responsible for collecting accurate payment from the guest and depositing the exact amount of sales.
Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
Qualifications
Server experience in comparable restaurant.
Experience lifting, balancing and carrying service trays.
Ability to organize and prioritize under pressure while maintaining a calm and pleasant demeanor.
Ability to communicate effectively with guests, co-workers, and supervisors.
Ability to absorb large amounts of information quickly: Service procedures, menus, dining room floor plan, point of sales system.
Certification in the appropriate alcohol awareness program is required. Workshops will be provided if not currently certified.
Must be able to walk for long periods of time.
Must be able to lift and carry 30 pounds.
Must be able to bend, stretch and reach for extended periods of time.



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