Retail Associate - Hotel

Overview
Provide excellent guest service by adhering to Xanterra's hospitality standards in assigned retail outlet.
Responsibilities
Follow all policy, procedures and service standards.
Perform all cashiering duties properly; ring up all sales before taking money, call out amount tendered in "dollars and cents", place bills horizontally under clip, and count back change.
Suggest an add on sale to every transaction performed.
Stock product as necessary, making sure all displays are kept stocked, neat and clean within the guidelines of the Retail Standards Manual.
Keep the sales floor clean; which includes sweeping, vacuuming, dusting, mopping, and trash removal.
Give accurate helpful information to guests.
Alert manager to shrinkage, guest problems and concerns. Maintain a good working relationship with Managers and co-workers.
Maintain a safe work area.
Qualifications
Able to operate a cash register, handle cash accurately, open and close the store with or without assistance.
Demonstrate a basic understanding of retail procedures by completing the required training.
Able to function with flexibility and courteous behavior in a high traffic seasonal retail operation.
Acquire and demonstrate a basic knowledge of product information.
Able to work with a minimum of supervision. Maintain excellent attendance and punctuality. Take breaks in appropriate area for limited time and use the time clock correctly.
Able to stand/walk for a minimum eight-hour shift.
Frequently lift and carry cartons weighing up to 50 lbs.
Carry boxes/product up and down stairs several times a day.
Must be able to bend down or kneel to stock product frequently during a shift.



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