Host - Dining Room

Overview
This position greets and seats restaurant guests, providing information on daily specials and the server who will be waiting on the table.
Responsibilities
Provide excellent guest service in an efficient manner.
?To respond immediately and professionally to guest service issues and report the situation to the manager on duty.
Accept reservations and implement the designated reservation system.
Prepare and utilize seating charts as appropriate.
Direct the seating rotation within the facility as appropriate.
Complete table checks as needed.
Establish and manage "Waiting Lists" as needed, ensuring maximum seating and positive communication with all guests required to wait for a table.
Ensure a congenial Dining Room atmosphere.
Be knowledgeable of all menus, special services procedures and general guest information.
Maintain cleanliness of Dining Room and service areas.
Complete side duties within each shift.
Handle all guest service issues in an immediate and professional manner.
Develop and maintain positive communication and teamwork with all co-workers and supervisors: front and back-of-house.
Follow all policy, procedures and service standards.
Qualifications
Basic knowledge of Food and Beverage operations preferred.
Occasional lifting and balancing of Dining Room service trays.
Ability to organize and prioritize under pressure.
Ability to effectively communicate with guests, co-workers, and supervisors.
Ability to absorb information quickly: Menus, reservation systems, Dining Room floor plan, point-of-sale operation.
Must be able to stand for long periods of time, approximately 8 hours.
Must be able to walk for long periods of time.
Must be able to lift and carry a minimum of 30 pounds.
Must be able to bend, stretch, and reach for extended periods of time.



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