Housekeeping Manager

The Housekeeping Manager has oversight of all housekeeping functions on property.
To perform all duties towards the goal of maximizing guest service.
Follow all policy, procedures and service standards.
Provide an attractive and clean facility for guests in rooms and all public areas designated as the responsibility of the Department as trained to the standard. This includes offices and supply closets.
Determine specific work assignments for Room Attendants and other staff according to the staffing guides and occupancy levels. (Scheduling and daily list assignments).
Monitor the progress of housekeeping employees each day: Cleaning to standard, finishing in a timely manner, comfortable with their job, etc.; provide feedback to the employees.
Keep labor budgets for housekeeping employees in line with the budget issued. Report the daily and weekly reports accurately.
Make sure all housekeeping employees follow uniform and other standards each workday.
On a timely basis, make sure employees have quality control training as needed. Plan and participate in one-on-one training for the staff members who are new or are not performing to standard. Initiate progressive corrective action; retraining, coaching, discipline, when necessary.
Provide timely and accurate HIGs (feedback) of all housekeeping personnel. Solicit input from Rooms Inspectors, Assistants, and Relief Managers.
Provide accurate linen counts and supply inventories as required.
Provide timely, weekly work and post at least three (3) days before the start of the new week.
Ensure the maintenance staff at location completes repairs needed in the accommodations. Manage Out-Of-Orders.
Personal inspection of the facility on a daily basis including guest units and public areas.
Monitor and control all furniture and asset movement at the location.
Provide a safe working environment by reporting safety hazards and reviewing accidents and prevention at regular safety meetings.
Ability to follow instructions and count accurately.
Ability to make prompt, realistic and fair decisions.
Business communication skills and effective interaction skills. Have the ability to be understood and offer effective mid-level supervision.
Good time management and organizational skills. Meet deadlines for reports, supply orders, and inventories.
Knowledge of Housekeeping operations.
A valid driver's license with a good driving record is preferred.
Knowledge of "Right to Know" laws pertaining to housekeeping chemicals.
Lifting/carrying up to 50 pounds as needed throughout the day preferred. Frequent lifting and carrying of supplies and linens sporadically throughout the day.
Making beds, bending, kneeling, stretching, and reaching as needed for up to 8 hours per shift.
Standing for long periods of time, frequent walking up and down stairs, as well as in outdoor areas sporadically throughout the day.
Pushing a hotel cart or cabin cart up to 50-75 pounds as needed.
Working with required chemicals.

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