Tour Driver/Concierge

Overview
Provides information to guests concerning National Park Service (NPS)/Zion
Lodge Programs and activities in an efficient and courteous manner.
Give Professional and friendly narrative tours in Zion's Open Air Tram. CDL with passenger endorsement required.
Responsibilities
Provides information to guests concerning National Park Service (NPS)/Zion
Lodge Programs and activities in an efficient and courteous manner.
Give Professional and friendly narrative tours in Zion's Open Air TramPerform all other duties assigned. Answers guest questions related to the following:
Park Specific Features i.e. hiking trails
Wildlife and Geology
Environmental Issues
Operates the concierge desk to include assisting front desk and other operational areas with handing out literature and providing specific timely information.Assists in providing evening activities when NPS programs are not offered. Examples of these activities would include but not limited to movies, board games, storytelling, and musicals.Develop concession employee training programs, with assistance from NPS Service specialists, for the following:
Half-day interpretive orientation
Various Zion interpretive topics
Other Duties & Responsibilities:
Provide articles for in-house employee newsletter.Keep the concierge desk supplied with copies of official NPS newspapers, maps, NPS ranger program schedules, as well as reference materials such as a selection of hiking guides and other books with more in-depth information about the park.Knowledge of area attractions and directions.Must also walk around Lobby, Front Lawn, and other areas engaging guests in conversations about Zion National Park and answering any questions in a friendly, courteous, professional and tactful manner.
Qualifications
Desired Qualifications:
Prior public speaking experience recommended.Ability to interact in a cordial, courteous, professional and tactful manner with a very broad cross-section of guests.Knowledge of all NPS and Zion Lodge services, programs, locations, hours of operation, and ability to convey information to the guests.Knowledge of area attractions and directions.Must be able to work with out Supervision, have strong desire and show initiative to give the best guest service possible. CDL with passenger endorsement.



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