Front Desk Agent I

Overview
To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts.
Responsibilities
Maintain positive guest relations at all times.
Follow all policy, procedures and service standards.
Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
Assign guest rooms or cabins, issue keys ensuring guest security at all times and in accordance with Xanterra established guidelines.
Make, confirm, assist, and cancel reservations, including promoting and selling location activities.
Maintain complete knowledge of all location facilities, locations, room types, hours of operations, and activities, in an effort to answer questions and give out accurate and helpful information to guests.
Answer telephones in the specified time frames following proper guidelines, and using correct greetings and telephone etiquette.
Take, record, and relay messages accurately, completely, timely, thoroughly, and legibly.
Document all guest problems and/or complaints using correct forms and procedures, and resolve issues to guest satisfaction at all times.
To conscientiously handle Lost and Found items following guidelines established by Xanterra.
To educate guests on Xanterra environmental policies and procedures.
Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
Maintain complete knowledge of and comply with all Front Desk policies, procedures, and standards.
Accurately follow cash handling procedures and secure bank at all times.
Post charges to guest accounts for services and purchases.
Balance all receipts and postings for work performed during shift at the end of shift.
Qualifications
Human relation skills - must be a people-person who thrives on public contact.
Strong communication skills.
General/Basic computer skills.
Sales skills.
Basic accounting skills.
Ability to learn quickly and follow instructions accurately.
Ability to prioritize tasks and move through them in an efficient manner.
Ability to interact with diverse peoples and help resolve any issues.
Ability to work quickly and thoroughly under pressure.
Must be flexible and open to changes in procedures.
Able to lift and carry up to 15 pounds.
Standing for up to eight hours per shift.
Requires bending, stretching and reaching throughout a shift up to 8 hours.



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