Front Desk Night Audit-Zion National Park

Front Desk Night Audit-Zion National Park
Holiday Inn Express - Springdale, UT 84767
Located just outside of Zion Nation Park, we offer resort scale pay, and associates gain access to amazing discounts at many IHG branded hotels. Looking for friendly, customer service oriented, team players ready to provide exceptional service to all hotel guests while assisting with check in and check outs. The ability to adapt and learn new systems and procedures is a must. Must be able to work weekends and holidays. Prior hotel experience recommended.
Job Duties:
Greet guests as they arrive.
Check-in and check-out guests.
Assign rooms, and room keys.
Process payment for any services rendered.
Answer all phone calls quickly and professionally.
Answer any guest's questions pertaining to the hotel.
Answer any guest's questions about the local area.
Assist in monitoring the hotel lobby and alert security of any issues.
Interact with guests on a personal level and help them feel at home.
Other duties as assigned by management.
Job Type: Part and Full Time Available
Job Location: Springdale, UT
Working knowledge of local area information.
Possess excellent customer service skills with an ability to resolve guest issues in a positive and professional manner.
Possess excellent interpersonal communication skills.
Ability to defuse tense situations and disputes.
Experience in IHG systems preferred.
High school degree or equivalent.

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